I’m having trouble buying tickets online, can you help me?
Of course! Don’t hesitate to give us a call at 503-222-6000. If you are having trouble purchasing tickets online, we’re happy to take your order over the phone. Unlike the internet, our box office is not open 24/7. Hours are 9am-5pm Monday through Friday. If the box office is closed, leave a message and we’ll get back to you. Tickets can be purchased online 24/7 up until 2pm on the weekday on or before each performance. Please note that service fees apply for online, phone, and in-person orders.

Can I purchase tickets at the performance or do I need to do so in advance?
Because our performances frequently sell out (especially Handel’s Messiah), we recommend that you purchase tickets in advance or, better yet, consider a subscription for best prices and seats. Even if we are not sold out, there can be long lines or limited seats when purchasing at the door. If you must purchase tickets at the door, remaining tickets for that day’s performance are for sale at the venue box office, which opens 90 minutes prior to curtain for regular concerts, and 60 minutes prior for Young People’s Concerts. There may be a limited quantity of returned tickets for sale at sold-out shows, and will be resold on a first-come, first-served basis!

Do you offer discounted tickets?
Student & Senior Discounts | Discounted student and senior (65+) rates apply to our Section C seating for all of our concerts, subject to availability in that section. For all of our regular concerts, PBO does offer $5 and $10 student rush tickets for youth and full-time college students with valid student I.D., subject to availability. Student Rush tickets can be purchased on the day of show only at the venue box office for $10 at First Baptist Church and $5 at Reed College. The offer is valid for one ticket per student ID. PBO does not offer senior discount tickets at the door.
Arts for All | PBO is a founding member of the Arts for All program which offers $5 tickets, subject to availability, to patrons with an Oregon Trail card. You may purchase these in advance from the Box Office or at the door; showing your Oregon Trail card to be eligible.

What about group rates?
We do offer discounted rates for groups of 10 or more. Please contact our Patron Services and Donor Relations Manager, Matt Eilar, at .(JavaScript must be enabled to view this email address) | 503-222-6000. If you are considering tickets as a company perk, you may want to consider sponsoring a concert series.

Where should I park for your concerts?

Parking at First Baptist Church | First Baptist is located on the corner of SW 12th and Taylor in downtown Portland. There is no parking lot for First Baptist Church that is open to the public, although there are several pay lots and a Smart Park garage within a few blocks of FBC. On-street parking is metered until 7pm. Please allow yourself sufficient time to find parking or, better yet, use public transportation. The Streetcar and Max both have stops very close to the venue. To view a map click here.

Parking at Reed’s Kaul Auditorium | If you are attending an event scheduled in Kaul Auditorium, please enter the west parking lot from Botsford Drive. The west parking lot, the east parking lot on Woodstock Boulevard, and the north parking lot on SE Steele Street are all available for event parking. There is also an additional parking lot on the corner of SE 28th Avenue and Steele Street. Please do not park on residential streets, you will be subject to ticketing. To view a map click here.

Can I refund or exchange my tickets?
Tickets may be exchanged for a performance of equivalent value (or the value applied to the purchase of a more expensive show) for a $5 fee per order by calling or emailing the PBO box office. Exchanges must be requested at least two business days before performance dates, and are subject to availability. Free ticket exchanges are one of our many subscriber benefits!

Remember, the sooner you exchange your tickets for a concert you can’t attend, the more likely you are to get similar seats to one you can!

Tickets can also be donated back to PBO as a tax-deductible gift by calling or emailing the box office before advance sales close or by returning hard tickets in person at the door.

Is there a dress code for your concerts?
While many people enjoy getting a little dressy for our performances, there is no dress code. If dressing up is not your thing, don’t worry—this is Portland so hiking boots aren’t out of place in our audience! Perfume and cologne: in consideration of those around you, please remember that some patrons have allergies to strong scents.

How early do I need to arrive for a concert?
Please try to arrive at least 30 minutes before the scheduled start time (earlier is better if you plan to buy tickets at the door). This gives you ample time to settle in and helps us keep the show on time and running smoothly. Latecomers will be admitted at staff discretion between movements or works.

We offer pre-concert talks 60 minutes prior to most concerts (except Messiah and Young People’s Concerts). Free and open to the public, these talks are on topics related to the music being performed, and are presented by performers or guest scholars. They are great opportunities to learn more about the music and meet those creating it. 

How long are your concerts?

Most concerts are about 2 hours in length (full Messiah performances are 3 hours in length), but please allow yourself ample time between engagements, as these times are not exact.

What do I do if I lost my tickets?
DON’T PANIC! Take a deep breath, and give us a call at 503-222-6000. We can reprint your tickets free of charge. If it is the same day as the concert we can look up your order on the spot and reprint your tickets, but please be sure to come a bit earlier.

I may have lost something at one of your performances, who should I contact?
First call the PBO office, 503-222-6000. We tend to take lost and found items back to the office with us.

Are your concerts appropriate for kids?
We offer Young People’s Concerts which are great for kids of all ages. We highly recommend you introduce your children to Baroque music and concert-going via these concerts. We do recommend children be 7 years of age or older to attend.