Ticketing FAQ

I’m having trouble buying tickets online, can you help me?

Of course! Don’t hesitate to give us a call at 503-222-6000. If you are having trouble purchasing tickets online, we’re happy to take your order over the phone. Unlike the internet, our box office is not open 24/7. Hours are 9:30am-5pm Monday through Friday. If the box office is closed, leave a message and we’ll get back to you. Tickets can be purchased online 24/7 up until 2pm on the weekday on or before each performance. Please note that service fees apply for online, phone, and in-person orders.

Can I purchase tickets at the performance or do I need to do so in advance?

Because our performances frequently sell out (especially Handel’s Messiah), we recommend that you purchase tickets in advance or, better yet, consider a subscription for best prices and seats. Even if we are not sold out, there can be long lines or limited seats when purchasing at the door. If you must purchase tickets at the door, remaining tickets for that day’s performance are for sale at the venue box office, which opens 90 minutes prior to curtain for regular concerts, and 60 minutes prior for Young People’s Concerts. There may be a limited quantity of returned tickets for sale at sold-out shows, and will be resold on a first-come, first-served basis!

When do Single Tickets go on sale?

Single Tickets go on sale on August 1. All fees are included in the ticket price.

Do you offer discounted tickets?

Student & Senior Discounts | Discounted student and senior (65+) rates apply to our Section C seating for all of our concerts, subject to availability in that section. Student Rush tickets can be purchased on the day of show only at the venue box office and are $5 (valid for one ticket per student ID). PBO does not offer senior discount tickets at the door.
Arts for All | PBO is a founding member of the Arts for All program which offers $5 tickets, subject to availability, to patrons with an Oregon Trail card. You may purchase these in advance from the Box Office or at the door; showing your Oregon Trail card to be eligible.

What about group rates?

We do offer discounted rates for groups of 10 or more. Please contact our Patron Services and Donor Relations Manager, Matt Eilar, at .(JavaScript must be enabled to view this email address) | 503-222-6000. If you are considering tickets as a company perk, you may want to consider sponsoring a concert series.

Can I refund or exchange my tickets?

Tickets may be exchanged for a performance of equivalent value (or the value applied to the purchase of a more expensive show) for a $5 fee per order by calling or emailing the PBO box office. Exchanges must be requested at least two business days before performance dates, and are subject to availability. Free ticket exchanges are one of our many subscriber benefits!

Remember, the sooner you exchange your tickets for a concert you can’t attend, the more likely you are to get similar seats to one you can!

Tickets can also be donated back to PBO as a tax-deductible gift by calling or emailing the box office before advance sales close or by returning hard tickets in person at the door.

What do I do if I lost my tickets?

DON’T PANIC! Take a deep breath, and give us a call at 503-222-6000. We can reprint your tickets free of charge. If it is the same day as the concert we can look up your order on the spot and reprint your tickets, but please be sure to come a bit earlier.